Two weeks ago, we launched the new Harvest Help Center. The goal for the redesign was to provide comprehensive and well-organized content, so you could get what you need and move on with your day. We thought the design was effective, but how do we really measure and continuously improve the Help Center? Stats from Google Analytics tell us part of the story, but nothing beats actual customer feedback. So today, we’re launching a small feature so you can tell us directly how we’re doing:
At the bottom of each help article, you’ll find a “Was this article helpful?” question. If something was helpful, great! If not, leave some suggestions on how we can improve. Your feedback will help us update current articles and guide us in writing future ones.
As always, get in touch, and let us know how it’s working for you!