Post Migration Update:
If you are reading this, then you are hitting Harvest servers in our new datacenter. The migration went well, except for some performance issues which took us a while to investigate. Harvest was offline from 9am EDT until 1:55pm EDT. This was a very long outage, and not something we are looking to repeat anytime soon. We look forward to serving your needs from our new datacenter and thank you very much for your patience while we made this switch.
On our Maslow’s hierarchy of needs, we place our customers squarely at the base of our pyramid. We simply don’t exist without the support of our customers and our part in that relationship is to provide useful applications reliably. We are pretty proud of our reliability thus far, but there is always room for improvement. To that end, we have been working feverishly behind the scenes to bring online a whole new set of servers with a new hosting provider. We are pleased to be partnering with our friends at Voxel to make Harvest more reliable and more responsive for our global customers.
Moving hosting providers is no mean feat and we’ve done the heavy lifting over the course of the last few months. To flip the switch we need to take Harvest offline for a few hours and sync up our two datacenters. Downtime is a curse word around here, but sometimes it is unavoidable.
We’ll be taking Harvest offline for 4 hours on Sunday, September 11th between 9am – 1pm EDT.
We are sorry about the downtime and we will work to minimize the outage window, but we trust this move will mean more stability for our platform as it grows. Thanks for your patience as we make this important switch.
If you have any questions or concerns, please email us at email@example.com and we’ll be glad to talk with you about this move.