It is hard to find words to talk about how quickly and dramatically life has changed in the past few weeks, days, and now even hours for all of us. At Harvest, we care deeply about community. The COVID-19 pandemic has a significant impact on everyone. Many businesses are scrambling to adjust to the new reality. We, ourselves, are a small business. Our product helps small businesses thrive worldwide. As we all continue to grapple with this escalating health crisis, I want to share an update on steps we’re taking at Harvest to support our customers, our team, and the global community to the extent that we are able.
For Our Customers
First, your operation is important to us and during this difficult time, we would like to assure you that our services will be fully functional during this time. For current customers who are experiencing financial hardship and are trying to make ends meet, you have the option of pausing your account (here’s how for Harvest, and write us for Forecast). You won’t lose any historical data and you can reactivate any time within six months thereafter. If continued access to Harvest helps you hold on to your operations during this time and you’re experiencing extreme financial hardship, complete this form. We’ll review the applications to help those most in need with potential sponsorship through April 30th. As a small business with our own constraints, we can’t commit to being able to help everyone, but we’ll do what we can.
For Our Team
Harvest is run by a team of 58 people spread around the world. While we’re already set up to operate in a distributed fashion and our products will not be negatively affected, all of our teammates are affected by this situation in a very real way. We are committed to supporting the team through this time by offering paid personal days for folks to tend to families and health as needed.
That said, our support team will continue to get back to inquiries within our normal response time and we will let you know on our contact form if our response times may be slower than usual.
For the Global Community
For those who are now faced with a path they need to forge ahead on their own — as a freelancer or entrepreneur — Harvest can help. Our free plan for individuals supports tracking time for up to two concurrent projects and invoicing at absolutely no cost.
If you are a part of a crisis response, medical research, or a non-profit team working to tackle the COVID-19 pandemic, and you find Harvest helpful for your operation, complete this form. We’ll prioritize your request, and our Harvest Experts will be there to help you hit the ground running and offer support along the way.
For businesses of 50+ employees who are transitioning to working remotely and need a distributed way to manage your team’s time, Harvest Experts are on standby to help you on-board and transition quickly. Write to us.
In addition to helping the global community with our products and services, we are participating in the COVID-19 Solidarity Response Fund to support the World Health Organization. This donation helps WHO’s work to track and understand the spread of the virus; to ensure patients get the care they need and frontline workers get essential supplies and information; and to accelerate efforts to develop vaccines, tests, and treatments.
These are unprecedented and trying times for all of us. Let’s be extra patient, kind, and supportive of one another. Let’s turn this into a time of resilience. Let’s get through this together.